We provide our designs in multiple formats including SVG, DXF, and CDR. These formats are compatible with most laser cutting machines and design software. Each product listing specifies the exact formats included in the download package.

Yes, you can modify our files for your personal or commercial use. However, you cannot resell or redistribute the modified files as digital products. The original and modified designs are protected by copyright.

Our files can be opened with various software including Adobe Illustrator, CorelDRAW, Inkscape (free), and most laser cutting software. SVG files are universally compatible with most vector editing programs.

After successful payment, you'll receive an email with download links. You can also access your purchases through your account dashboard. Download links remain active for 48 hours, and you have up to 3 download attempts.

We accept all major credit cards, PayPal, and various other payment methods. All transactions are processed securely through our payment processors, and we never store your payment information.

No, all our products are one-time purchases. There are no subscriptions or recurring charges. You pay once and own the license to use the files permanently.

Yes, our standard license allows you to use the files to create physical products for sale. However, you cannot resell or redistribute the digital files themselves. Each purchase includes a commercial use license.

No, there's no limit to the number of physical products you can create and sell using our files. The license is perpetual and allows unlimited production of physical items.

Our support team is available to help with any technical issues. Contact us with details about the problem, including your software version and any error messages. We typically respond within 24 hours on business days.

Yes, we offer customization services for our designs. Contact us with your requirements for a quote. Custom orders typically have a longer turnaround time and different pricing than our standard products.

We offer refunds within 24 hours of purchase if the files are corrupted or significantly different from their description. Once files are downloaded, they are not eligible for refund. Please review our complete refund policy for details.

You can reach our support team through the contact form on our website or by emailing support@getadrawing.com. We provide support in English and respond to all inquiries within 24 hours during business days.